Privacy Policy
Rakuboss (including "We," "Us," "Our," "the Site," "Applications," and all affiliates) takes responsibility for maintaining the privacy of anyone browsing this Site ("Service Use Member," "Users," "Seller," "Buyer," and/or "Visitors"). You have the right to know how your information is collected when using Rakuboss.com ("Site") and how it is used. We deem it a collective social responsibility.
Solely for that purpose, this document ("Privacy Policy") has been put together and is part of our Terms of Service. It addresses what we call User Information, how we collect it, how we use it, the time span of keeping it, where we store it, and whether or not we share it with Third Parties. It also includes information about cookies, why the Site uses cookies, and whether it is advisable to block them. Furthermore, you will understand our control over external links, whether or not we reserve the right to change user information, whether or not you can access the Site from the regions not allowed, and whether we reserve the right to amend, change, add to, or delete from this Privacy Policy.
**The Application of Privacy Policy**
By accessing Rakuboss, its Site and affiliates, and/or by using its applications, functions, services, goods (The Service), and/or by registering as a Seller, going through Seller registration or filling the Seller application, interacting with the Site in any form as a seller, and/or by registering as a Buyer, completing the registration forms, using this Service to buy, receive the product(s) or service(s) sold therein by Sellers, and/or by interacting with the Site in any form or method as a buyer, you agree by all means to this Privacy Policy.
This document stands viable and applicable in any of the conditions stated above. However, if you disagree with any clause, paragraph, sentence, or word of it, you are not eligible to use Rakuboss in any form explained above.
For further clarification on the terms used in this document, please refer to our Terms of Service and read under "Important Terms."
**User Information We Collect**
User Information is the name given to the basic and/or detailed information you provide us as soon as you register as a Seller or Buyer and can include the following:
1. Your identification information such as name, Username/nickname, email address, photo(s), and contact details.
2. Your location information including your current location, country of residence, and/or zip code.
3. Your financial information such as your bank account number, credit card number (existing or those linked and updated, which you have been informed about or otherwise).
4. Certain authentication information to maintain market integrity and fraud prevention.
Additionally, we collect information when you access the Site without registering as a Seller or Buyer, such as:
1. The IP address of the connection used to access, view, browse, and/or interact with the Site in any form.
2. Geo-location information pinpointing where the Site has been accessed, viewed, browsed, and/or interacted with.
3. Device and browser information.
4. Web log information.
5. All interactions or communications Users make during their visit, view, and/or browsing of the Site.
**How Do We Collect User Information?**
We may collect the information you provide directly or otherwise. Upon registering as a Seller and/or Buyer, you provide us with all the information stated above voluntarily. Additionally, we may collect information related to the items (services and/or products) you intend to sell and/or buy.
Email marketing is a vital part of our marketing model. We may collect any of the mentioned information by sending you emails on your registered email account. This action is automatic, but you can withdraw your email account from our Users registry by following specified steps in the emails we send you. This action only restricts promotional emails and does not affect your account or Seller profile.
However, the guarantee of not collecting your information through email on our behalf can only be assured when you completely cease interactions with us and/or delete your account entirely.
Beyond email, we might collect some information through mutual interaction over the telephone, in writing, or physical mail services when deemed necessary.
Additionally, we may collect technical information during your interaction with Rakuboss, including your IP address, URLs visited, and/or cookies (See "Cookies" section below for further clarification).
Certain technical information can be obtained by employing data processors, aggregators, and analyzers like Google Analytics. We use these to evaluate Users' behavior for better performance. We only operate within the premises of their Terms of Service and/or Privacy Policy along with our Terms of Service and Privacy Policy. Anything beyond our control is coincidental, and we assume no liability. For details, refer to the "Liability" section below.
We may collect all the information during your interaction with our Site through our Android and iOS Applications. Under this Privacy Policy, Applications and the Site are treated the same in terms of User data or information collection. However, we may additionally collect your ID and mobile device information to prevent fraud.
**How Do We Use User Information?**
We use User information purely with the consent of the User. We define consent in this document and elsewhere applicable as a mandatory condition for allowing us to use your information. At Rakuboss, we believe in the sanctity of keeping your information and using it only with your consent and under certain conditions:
1. When the performance of Rakuboss.com is under question.
2. When We come under a business contract with you as a buyer.
3. To confirm the registration of you as a seller.
4. To comply with our security norms and fraud prevention standards.
5. When We as a business want to improve User experience and protect your rights as a Seller or Buyer.
With the aforementioned conditions fulfilled, we use your information for the following purposes:
1. To confirm a transaction between you, the Seller, and Us.
2. To ensure smooth operation of our services and provide security to your interaction with the Site.
3. To contact you when necessary.
4. To maintain business records in compliance with laws and regulations. If a public authority requests information for lawful purposes, we will provide that information.
5. To understand Site usage, including all interactions made, and to provide information for surveys conducted on our behalf or by reputable survey companies directly or indirectly responsible for operating and maintaining our services through the Site.
6. To display statistically accurate results by gathering Users' personal information.
7. To benefit from the direct marketing of our services via email, SMS, phone, online ads, and physical mail (post). In certain cases, we may require your consent to send promotions. You can withdraw from these promotions by following specific instructions in the emails or directly writing to us.
**The Period of Keeping your Information**
There is no specified period for retaining your personal information. However, it may be retained as long as the initial purpose of collecting it is not fulfilled.
Even if the initial purpose is fulfilled, in some cases such as:
1. Complying with laws to prevent fraud and mislead.
2. Assisting Users you interacted with in completing mutual transactions.
3. Ensuring an accurate record of your interactions with us in case we receive any complaints from you.
**Storing Your Personal Information and Ensuring Its Security**
We employ state-of-the-art technology to maintain the security of your personal data internally. However, we reserve the right to employ a third-party data processor deemed responsible.
Before implementing such actions, we ensure that data transfers follow a mutually signed agreement to guarantee the security of your personal information.
Additionally, we secure our servers by employing appropriate mechanisms such as firewalls.
**Provision of Your Personal Information to Third Parties**
We do not intend to sell or rent your personal information to any third party. Your personal information is for our use as stated in "How Do We Use User Information?"
If the services of any trusted third party are required, we reserve the right to share your information with them. We may share your personal information with third parties to:
1. Improve the functionality of the Site.
2. Provide our services to you.
3. Facilitate your sale or purchase.
4. Comply with legal requirements to prevent fraud or as required by law for investigations, such as money laundering, security breaches, violations of this Privacy Policy, and the protection of Seller and Buyer rights.
5. Facilitate any business process beneficial for the Site and Rakuboss.
In all these cases, we mandate that the third party does not use your personal information for their marketing purposes.
**Site Cookies**
Cookies are small files that the Site stores on your device. They help us remember your areas of interest, so the next time you visit our Site, you will be directed to relevant areas. They also assist us in evaluating User behavior, improving User experience, and ensuring the Site's security and proper functionality.
You can disable cookies at your discretion by adjusting your browser settings. However, disabling cookies may impact the functionality, security, and performance of the Site.
**External Links to Third Parties**
With or without our knowledge, the Site may contain links to third parties, or you may link the Site to any third party. In this case, any information collected by the relevant third party is not governed by this Privacy Policy. If you exercise caution, please visit their privacy policy to understand how your information is protected.
Third parties in this scenario include social media websites where you may share your information and tag us.
**Changing User Information**
We reserve the right to change your information if inaccuracies are identified. However, before doing so, you are requested to fully inform us about the inaccuracies, either by updating the information yourself or by contacting us via email or phone.
We will only change your information if you prove your identity with us.
The same applies to deleting your information. We will first verify your identity before taking steps to delete your personal information.
**Accessing the Site from Overseas**
You are requested not to access this Site from any area where our services are not offered or considered illegal.
**Changing this Privacy Policy**
We reserve the right to change this privacy policy, add or delete clauses, and introduce any new clauses as deemed right. The new changes take effect as soon as the document is updated by us.
**Liabilities**
We are not liable for security breaches of our internal servers or third-party servers employed under this privacy policy, even after employing our security protocols.
We assume no liability for misled, breaches, or other damage to your device or operating system when using this Site.
We are not responsible for any lag in security or Site performance if cookies are disabled.
We are not liable for performance or security issues due to your device's incompetence or connection used.
We stand not responsible for any harm to you, your device, or your property from products and services sold on the Site.
We ensure that Sellers and products are genuine; however, we take no liability if either is not.
We take no liability for counterfeit goods bought and/or sold on our Site.
We are not responsible for the misuse, share, or transfer of personal information by an entity linked to our Site through an external link.
Your personal information is displayed on our Site as a Seller and/or Buyer. Although we ensure its security, we take no liability if it is copied, screenshotted, misused, shared, or transferred.
This Site should not be used where its services or functions are illegal. If used under such conditions, we take no responsibility for damage to your device, personal information, or yourself.
We are not liable for any damage if you use SSL non-compliant browsers or those that do not follow the same security protocols as we do. This includes potential sharing or transfer of your personal information, harm to your device, property, or yourself.
We are not responsible for any inaccuracies in your personal information if you do not update it yourself by visiting your profile or informing us to allow us to do so. If, after updating, inaccuracies persist without our awareness, we do not assume liability for it.
Any use of your personal information directly or indirectly from our website, not governed by this Privacy Policy, is purely coincidental, and we take no liability for it.
This Privacy Policy is subject to errors, omissions, and change. We have made efforts to make it error-free and address each issue relating to the subject matter. However, any error and/or discrepancy is purely accidental, and we assume no liability for it.
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